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Return Policy:


We trust that you will be pleased with any item/s purchased at DoorTronix, may it be from our online store, physical store or partner stores or in person.

In the case that you are not happy with the item/s received, you may return it for a full refund, exchange or store credit.




* If you wish to return your item/s, it will be your responsibility to notify DoorTronix (info@doortronix.co.za) five (5) working days from receiving your item/s / POD (proof of delivery)

* Any returned item/s must be in new/unused condition, with all original accessories.


Return Process:


To return an item/s, please email our customer service (info@doortronix.co.za) and provide a short report on why you would like the item returned/refunded. You will also need to notify us when will be the best day for us to collect the item/s.

All shipping costs will be covered by DoorTronix




Once we have received the returned item/s, please allow seven (7) working days to inspect the condition of the item and for us to process the exchange/refund of the item/s. Refunds may take up to fourteen (14) work days.

  • Credit and cheque card refunds can take up to 7 and 10 business days, and Instant EFT refunds between 2 and 3 business days, to reflect in your account due to risk checks that are performed by banks.




Please take careful note that DoorTronix does not exchange/refund garage door springs which include but is not limited to: Torsion & tension springs.